View Full Version : PHP Helpdesk Support for E-commerce Development

12 Jul 2012, 08:28 PM
PHP and MYSQL are two of the most popular open-source technologies that are ideal for quickly developing database-driven Web applications. Integration of PHP helpdesk script based on MySQL is one of the most wise decision for e-commerce dealer.

Php Helpdesk (http://www.phphelpdesk.org/) based MySQL will offers unlimited support. It offers quality solutions and more accessible E-commerce customer service.Can be used to provide support to an online community, by solving tickets, adding a comprehensive FAQ section and interacting with users via emails.

Some benefits:

-The ability to log and track customer queries

-Allowing the technician to remotely access computers to resolve issues

-A chat feature that enables real time discussion to get to the root of the problem

-Improving response time to complaints and computer issues of clients

-Allows technicians to use their time effectively

-100% web based allows support anytime and anywhere

Any other experience of web strategies for e-commerce development?