View Full Version : Where to find a good support software for web hosting?

Andy Gregory
04 Sep 2012, 02:11 AM
Technology plays a major role in business process today. Helpdesk software is widely used to streamline customer service needs in web hosting business nowadays. Successful web hosting business with helpdesk/ticket support system can benefit:

1.Using a web-based helpdesk/support ticket system (http://www.phphelpdesk.org/), web hosting provider can deal with potential and existing consumer concerns without upsetting communication involving the proprietor and the clients.

2.Ticketing support provide extensive communication external, abilities to handle customer needs, information documentation, reporting capabilities, knowledge base, escalation of services and capabilities, automation systems, remote control and more.

3.Help desk automation operates 24/7, integrating the self-help and frequently asked questions knowledge base in the web hosting company customers.

18 Oct 2012, 03:38 AM
One can make use of a Live Chat, Knowledgebase, Phone support and Ticket section from a web hosting company in case if any queries arise.